Privacy Policy
Elite Yacht Rental ("Company", "We", "Us", or "Our") is committed to providing our customers with the best possible experience. This Refund and Return Policy outlines the conditions under which a customer can request a refund or return a yacht rental.
1. Cancellations and Refunds
- Cancellations made more than 30 days before the charter departure date will receive a full refund.
- Cancellations made between 15 and 30 days before the charter departure date will receive a 50% refund.
- Cancellations made less than 15 days before the charter departure date will not be eligible for a refund.
2. Exceptions
- We reserve the right to cancel a charter due to unforeseen circumstances, such as severe weather conditions or mechanical problems with the yacht. In such cases, we will offer a full refund or reschedule the charter for a mutually agreeable date.
- If a customer cancels due to illness, a medical certificate may be required to be eligible for a full or partial refund according to the cancellation timeframe mentioned above.
3. No Shows
If a customer fails to show up for their scheduled charter without prior notification, no refund will be issued.
4. Changes to Your Booking
- We will try our best to accommodate any changes to your booking, such as the date or time of the charter. However, these changes are subject to availability and may result in additional charges.
- If a change to the booking results in a decrease in the total cost, we will issue a partial refund for the difference.
5. Inclement Weather
- If the weather conditions on the day of the charter are unsafe for operation, we may offer to reschedule the charter for a mutually agreeable date or issue a full refund.
6. Damage to the Yacht
- The customer is responsible for any damage caused to the yacht during the charter period. The cost of repairs will be deducted from the customer’s security deposit.
7. Dispute Resolution
If you have any questions or disputes regarding this Refund and Return Policy, please contact us at [email protected]. We will try our best to resolve the issue amicably.
8. Governing Law
This Refund and Return Policy is subject to the laws of the United Arab Emirates.
Please Note:
- This is a sample policy and may need to be modified to fit the specific needs of your business.
- You should consult with an attorney to ensure that your policy is compliant with all applicable laws.